Shipping & Delivery
At Mrelfs, we strive to process and ship your orders quickly so you can receive your new items as soon as possible. Please review the following information about our shipping procedures and timelines.
1. Order Processing Time
We process all orders within 24 hours of placement (excluding weekends and holidays). Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email with your tracking information.
2. Shipping Destinations & Transit Times
United States: 3-10 business days.
Europe, Asia, New Zealand & Australia: 6-10 business days.
Please note: These are estimated transit times and do not include order processing. The final delivery date will vary based on the shipping method selected and your location. For the most accurate estimate, please refer to the shipping options displayed at checkout after entering your delivery address.
3. Shipping Costs & Free Shipping Threshold
We offer free standard shipping on all orders over $69.
Shipping costs for orders under $69 range from $3 to $14, depending on the shipping method and destination. The exact cost will be displayed at checkout.
4. Where Do We Ship From?
To ensure faster delivery, we operate a distributed warehouse model. Your order may be shipped from one of our strategically located warehouses in Singapore, Hong Kong, the United States, or the United Kingdom, based on product availability and logistical efficiency, especially during peak seasons.
5. What If I Haven't Received My Order?
If your order is delayed or hasn't arrived, please take the following steps:
Verify Your Shipping Address: Ensure the address you provided during checkout is complete and accurate.
Understand Potential Delays: Occasionally, delays can occur due to customs clearance procedures or unforeseen circumstances (force majeure).
Contact Us: If you have not received your order within a reasonable timeframe, please contact us immediately at contact@mrelfs.com.
6. How to Track Your Order
Once your order has shipped, you can track its location in two ways:
Registered Users: The tracking information will automatically update in your "My Orders" section on our website.
All Customers: A shipping confirmation email with a tracking link will be sent to the email address provided at checkout.
Please ensure your email address is correct to receive these updates.
For further assistance, you can also contact our email support (contact@mrelfs.com) or our Facebook customer service team.
7. My Tracking Information Has Stopped Updating
If your tracking information has not updated for an extended period, it could be due to:
The package being in transit between carriers or facilities.
Customs hold.
Other logistical issues.
In this case, please contact our support team via email or Facebook for further investigation and assistance. We are here to help!